Business Profile

Business ProfileforLahti's Jeep

New Car Dealers

Business Profile

Lahti's Jeep

223 Central Street

Leominster, MA 01453-6113

8:30 PM - 8:00 PM

At-a-glance

Contact Information

223 Central Street

Leominster, MA 01453-6113

8:30 PM - 8:00 PM

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BBB Rating & Accreditation

Accredited Since: 11/25/1997

Years in Business: 94

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Customer Reviews

1/5stars

Average of 1 Customer Reviews

Customer Complaints

This business has 0 complaints

BBB Rating & Accreditation

Accredited Since: 11/25/1997

Years in Business: 94

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Products & Services

According to information provided by the company, they offer sales and service of new and used vehicles, specializing in the Jeep brand.

Business Details

Location of This Business
223 Central Street, Leominster, MA 01453-6113

BBB File Opened:
11/25/1997
Years in Business:
94
Business Started:
9/23/1927
Business Started Locally:
1/1/1928
Business Incorporated:
8/26/1957 in MA, USA
Accredited Since:
11/25/1997
Type of Entity:
Corporation
Number of Employees:
20
Alternate Business Name
  • Lahti's, Inc
Business Management
  • Mr. Benjamin Lahti, Treasurer
  • Mr. Jason Fournier, General Manager
Additional Contact Information

Fax Numbers

  • (978) 537-8017
    Primary Fax

Phone Numbers

Email Addresses

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Customer Complaints

0 Customer Complaints

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Customer Reviews

1 Customer Reviews

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How BBB Processes Complaints and Reviews

Most Recent Customer Review

Ashley S

1 star

03/04/2020

1/8/2020 The car I wanted to look at wasnt at dealer the morning I went to see it, an employees son was using the car as a loaner. Drove another Cherokee, fell in love with the model and signed papers on the one being used as a loaner. Signed papers around 5PM, London a manager comes over to verify Diannes paperwork and says "someone else is coming to look at the car". There's no need to lie and make someone uncomfortable while they were signing papers physically purchasing the vehicle. That's unacceptable. Got the car home next day, got harassed by Diane L asking to write a review for them 3 times by text and email. January 27th Glad I held off, less than 3 weeks of having the car it was making such a loud squealing noise I could hear it from inside my home, call them immediately and was told there were no openings. After 5-10 call backs fighting with Ron and Jaime I got an appointment for the car to be looked at. When asking for a loaner Diane L actually asked me why I needed a loaner. Well I live in Clinton, and am not walking home from Leominster, on the highway. How would I have gotten to work? 1/30/2020 3 days the car is at Lathis supposedly being worked on, I had to call and then found out they sold me a car with a faulty water pump. No update was given to me when the problem was found. 2/1/2020 Another few days goes by without hearing from anyone, I call again. Find out the Water Pump house adapter needs to be replaced too. My cars been there a week now, I call and speak to Jason F******* the manager. After voicing my concerns, he claims "this happens all the time". And says "my family has plenty of money, were not here to take yours". Also tells me "oh your car was actually ready yesterday, we forgot to call you". You shouldn't be that entitled when you can't even run a business. Over $1,000 worth of work put into the car and a few days later- 2/6/2020 car starts making same noise. Dropped off immediately, was told by Ron service manager that a belt was replaced last time, which I was never told. Now the tensioner/tension rod and pulley systems are being replaced too. Car they gave me as a loaner while mine was "being fixed" had a crack in the windshield. Seems everything on their lot is faulty/falling apart. London, Diane L, Ron and Jason gave me the worst car buying experience I have ever had. I truly wish I had purchased a vehicle elsewhere.
AS
Lahti's Jeep Response

03/06/2020

We certainly wish that your experience was exceptional, and we are sorry you are disappointed with us. We try our very best to leave room in our service department for customer emergencies and have a loaner immediately available, but in some cases, it takes some time to coordinate. We are not perfect, that's for sure. It is never our intention to sell a vehicle that has a problem, but it is our intention to provide prompt attention when it does happen. Yes, the repair was complicated and ultimately expensive for us, but it was our responsibility since the vehicle was only driven for three weeks and 624 miles before it broke down. Again, we are very sorry that we did not meet your expectations let alone exceed them which is what we strive for. If you would like to discuss further, please feel to call me at 978-537-6466. Jason F*******, General Manager

Products & Services

According to information provided by the company, they offer sales and service of new and used vehicles, specializing in the Jeep brand.

Business Details

Location of This Business
223 Central Street, Leominster, MA 01453-6113

BBB File Opened:
11/25/1997
Years in Business:
94
Business Started:
9/23/1927
Business Started Locally:
1/1/1928
Business Incorporated:
8/26/1957 in MA, USA
Accredited Since:
11/25/1997
Type of Entity:
Corporation
Number of Employees:
20
Alternate Business Name
  • Lahti's, Inc
Business Management
  • Mr. Benjamin Lahti, Treasurer
  • Mr. Jason Fournier, General Manager
Additional Contact Information

Fax Numbers

  • (978) 537-8017
    Primary Fax

Phone Numbers

Email Addresses

Local BBB

BBB Serving Central and Western MA and Northeastern CT

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.